Refund Policy – Americans

Refund Policy - AMERICANS-FOUNDATIONS

We strive to ensure that our customers are completely satisfied with their purchases. However, we understand that there may be instances where you need to request a refund. Below are the terms of our refund policy:

Eligibility for a Refund

Refunds must be requested within 7 days of the order placement date. Refund requests submitted after this 7-day period will not be processed.

Condition of the Item and Proof Requirement:

To be eligible for a refund within this 7-day window, the item must be undamaged and returned in its original condition and packaging. Clear quality photographs of the item must be provided as proof of condition.

If the item has not arrived by the time of the refund request within the 7-day window, customers must notify customer support that they are unable to provide photographs due to non-receipt of the item. Under these circumstances, a refund will be processed without the need for the item to be returned, and customers are permitted to keep the item if it arrives after the refund is processed.

Please be aware that delivery times can vary, with deliveries typically taking up to 10-15 days depending on your location.

If the item is received within the 7-day eligibility period but is found to be damaged, including but not limited to scratches, signs of use, breaks, or if the item has been signed, the refund will not be processed. Our company is not liable for any damages that occur after delivery. Customized or personalized items are also excluded from refunds due to their bespoke nature.

Process for Initiating a Refund

To initiate a refund, please contact our customer service at support@americans-foundations.com. You will need to provide your order number and, if possible, clear photographs of the item.

If you are unable to provide photographs because the item has not arrived, please indicate this in your communication with customer service.

Our customer service team will assess your claim, and if your refund request meets our policy criteria within the 7-day eligibility period, we will guide you through the return and refund process.

Refund PROCESSING

Once your claim is reviewed and if approved, we will process the refund. A credit will automatically be applied to your original method of payment within 7 to 14 business days.

Late or Missing Refunds

First, check your bank account again.

Then contact your credit card company, as it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@americans-foundations.com.

Exchanges

We only replace items if they are defective or damaged upon delivery. To arrange for an exchange, please send clear photographs of the defective or damaged item to us by email at support@americans-foundations.com. After review, if applicable, a replacement will be sent to you, and you do not need to return the original item.

If you have any questions about our Refund Policy or need assistance with the refund process, please don’t hesitate to contact us at support@americans-foundations.com.

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This item is memorabilia and has no monetary value and is solely intended as memorabilia.

This website is not affiliated with any external systems or projects. The meaning for “QFS” on this website stands for “Quintessential Freedom System,” referring exclusively to our line of memorabilia cards.